Frequently Asked Questions

Orders are packed within 1–3 business days and shipped from our center. You'll choose your shipping speed at checkout and receive tracking once your parcel is on its way. See our Shipping & Returns page for full details.

Sealed, unopened items can be returned within 14 days of delivery. For safety reasons we can't accept returns on opened teas, blends, or supplements — but if anything arrives damaged or isn't what you ordered, contact us and we'll make it right.

Keep them in an airtight container away from light, heat, and moisture — a cool pantry is perfect. Loose-leaf teas stay fresh for about a year; green and white teas are best enjoyed within 6–8 months for full flavor.

A good starting point is one teaspoon of leaf per cup (8 oz) of water. See our Tea Brewing Guide for exact water temperatures and steep times for every tea family.

Herbal remedies are gentle but powerful. If you are pregnant, nursing, or taking prescription medication, please check with your doctor or pharmacist before adding a new supplement. Full ingredient lists are on every product page.

No — add items to your basket and check out securely through our checkout. You can create an account at checkout if you'd like to track orders, but it isn't required.

Yes! Join our newsletter at the bottom of any page and we'll email you a welcome code for 10% off your first order, plus seasonal wellness tips and first word on new blends.

The online shop is our main storefront right now. If you'd like to arrange a pickup or have a question about a blend, send us a note through the contact page and we'll help you out.